Classify each of the following as a problem or a symptom. If it is a symptom, give two examples of a possible underlying problem. If it is a problem, give two exam- pies of a possible symptom that may be detected.

a. Declining profits

b. Defective production process

c. Low-quality raw materials

d. Shortfall in cash balance

e. Declining market share

f. Shortage of employees in the accounts payable department

g. Shortage of raw material due to a drought in the Midwest

h. Inadequately trained workers

i. Decreasing customer satisfaction