COBIT identifies 34 IT processes and a high- level approach to control over these processes. The following is the process description of PO10 “Manage Projects.”
A program and project management framework for the management of all IT projects is established. The framework ensures the correct prioritization and coordination of all projects. The framework includes a master plan, assignment of resources, definition of deliverables, approval by users, a phased approach to delivery, QA, a formal test plan, and testing and post- implementation review after installation to ensure project risk management and value delivery to the business. This approach reduces the risk of unexpected costs and project cancellations, improves communications to and involvement of business and end users, ensures the value and quality of project deliverables, and maximizes their contribution to IT- enabled investment programs.

Required
The following items, in random order, are the outcome measures and performance indicators shown for PO10 “Manage Projects.” Classify each item as an outcome measure or performance indicator.
1. Percent of projects following project management standards and practices
2. Percent of certified or trained project managers
3. Percent of projects on time and on budget
4. Percent of projects meeting stakeholder expectations
5. Percent of projects receiving post implementation reviews
6. Percent of stakeholders participating in projects (involvement index)