Compare the communication skills necessary to conduct Type 1, Type 2, and Type 3 transactions. Which type

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Compare the communication skills necessary to conduct Type 1, Type 2, and Type 3 transactions. Which type of service staff should a firm recruit?

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Services Marketing Concepts, Strategies, & Cases

ISBN: 978-1439039397

4th edition

Authors: Douglas Hoffman, john Bateson

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Question Posted: Aug 31, 2012 02:28 AM

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Compare the communication skills necessary to conduct Type 1, Type 2, and Type 3 transactions. Which type

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Type 1 service staff are required to deal with customers quickly and effectively ...View the full answer

Services Marketing Concepts, Strategies, & Cases

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