Could firms in the world-class service delivery stage of competitiveness be described as learning organizations?

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Could firms in the “world-class service delivery” stage of competitiveness be described as “learning organizations’?

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Service Management Operations Strategy Information Technology

ISBN: 978-0077841201

8th edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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Question Posted: Aug 22, 2015 07:11 AM

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Could firms in the world-class service delivery stage of competitiveness be described as learning organizations?

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Learning in organizations means the continuous testing of experience and the transforma...View the full answer

Service Management Operations Strategy Information Technology

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