Question: Describe a situation where self-service and technology help create and deliver the customer benefit package to the customer. Provide examples of how such a system

Describe a situation where self-service and technology help create and deliver the customer benefit package to the customer. Provide examples of how such a system can cause a defect, mistake or service upset.

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Describe a situation where self-service and technology help create and deliver a customer benefit package to the customer. Provide examples of how such a system can cause a defect, mistake, or...

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