Designing a Balanced Scorecard, new strategies, customer measures Refer to the In Practice description of Infosys on
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(a) Why would a company with Infosys’s history find the Balanced Scorecard important for managing its growth and monitoring its performance?
(b) What customer measures would you recommend that Infosys use in its Balanced Scorecard?
(c) What employee measures would you recommend that Infosys use in its Balanced Scorecard?
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a Infosys most important assets are customer relationships especially with its new strategy innovati...View the full answer
Answered By
Jehal Shah
I believe everyone should try to be strong at logic and have good reading habit. Because If you possess these two skills, no matter what difficult situation is, you will definitely find a perfect solution out of it. While logical ability gives you to understand complex problems and concepts quite easily, reading habit gives you an open mind and holistic approach to see much bigger picture.
So guys, I always try to explain any concept keeping these two points in my mind. So that you will never forget any more importantly get bored.
Last but not the least, I am finance enthusiast. Big fan of Warren buffet for long term focus investing approach. On the same side derivatives is the segment I possess expertise.
If you have any finacne related doubt, do reach me out.
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Related Book For 
Management Accounting Information for Decision-Making and Strategy Execution
ISBN: 978-0137024971
6th Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young
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