Determine a house of quality for a ballpoint pen. In the house of quality, fill in three

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Determine a house of quality for a ballpoint pen. In the house of quality, fill in three customer requirements. Determine one technical requirement for each customer requirement and fill it in. Relate the pair by a checkmark, and determine a reasonable target value for each technical requirement and fill it in.
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Operations Management

ISBN: 978-0071091428

4th Canadian edition

Authors: William J Stevenson, Mehran Hojati

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