Question: Develop discussion board post After reading the article (find the link for the article): https://hbr.org/1993/01/customer-intimacy-and-other-value-disciplines Identify a company that is focused on either: a- the
a- the customer experience (customer intimacy),
b- the most innovative products (product leadership), or
c- lowest cost (operational excellence).
Explain why you chose a particular company. Discuss how IT could be used by used by the company to support its strategic focus.
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Amazon Company is an example of a company that seeks to ensure that there is an appropriate customer ... View full answer
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