Diagnostic Technology, Inc., manufactures diagnostic testing equipment used in hospitals. The company practices just-in-time inventory management and has a state-of-the-art manufacturing system. The following nonfinancial data were collected biweekly in the Albany plant during the first quarter of the current year.

Required:
1. For each nonfinancial performance measure, indicate which of the following areas of manufacturing performance is involved:
(a) Production processing,
(b) Product quality,
(c) Customer acceptance,
(d) In-process quality control,
(e) Productivity,
(f) Delivery performance,
(g) Raw material and scrap,
(h) Inventory,
(i) Machine maintenance. Some measures may relate to more than one area.
2. Write a memo to management commenting on the performance data collected for the Albany plant. Be sure to note any trends or other important results you see in the data. Evaluate the Albany plant in each of the areas listed in requirement(1).

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Biweekly Measurement Period Cycle time (days) Number of defective finished products.3 Manufacturing-cycle efficiency 95% Customer complaints 1.7 1.5 15 1.4 1.4 1.3 94% 96% 96% 97% 96% Products returned Warranty claims In-process products rejected Aggregate productivity Number of units produced per day per emplayee.. Percentage of on-time deliveries Percentage of orders filled Inventory value/sales revenue Machine dowtime minutes) Bottleneck machine downtime (minutes) Overtime (minutes) per employee Average setup time (minutes) 10 10 1.5 1.5 15 1.5 1.41.5 410405 412 415 15 420 94% 100% 95% 100% 2% 95% 100% 2% 120 15 97% 98% 1.5% 80 100% 100% 2% 70 100% 100% 1.5% 75 10 10 , 2% 25 20 10 20 119 119 114 111 107 100