Discussion 1: Discuss ways in which the lessons learned workshop should be run to minimize these types of reactions. Should these problems be brought up in large, open discussions or just in small groups? List and explain the types of processes that should be put in place to make sure the system requirements are defined and understood correctly by both the subject matter experts and the IT staff.
Discussion 2: Was this a successful project? Why or why not? What factors determine the success or failure of a project? Put yourself in the place of each of the major stakeholders (Reid Lewis, Diana Brooks, and Mark Lewis from R & S; Jeff Dunbar and Kevin Pullen from PPMS; COMPTEC, the vendor selected to supply computers; and the software company selected to build the custom software) and state, from that person's perspective, whether the project was a success.