During the fiscal year ended 2011, TELUS had numerous accruals and deferrals. As a new member of TELUS's accounting and financial staff, it is your job to explain the effects of accruals and deferrals on TELUS's net income for 2011. The accrual and deferral data follow, along with questions that TELUS's shareholders have raised (all amounts in millions):

1. Beginning total receivables for 2011 were $1,318. Ending receivables for 2011 are $1,428. Which of these amounts did TELUS earn in 2010? Which amount did TELUS earn in 2011? Which amount is included in TELUS's revenue for 2011?

2. Accumulated depreciation on property, plant, and equipment stood at $19,629 at December 31, 2010, and at $20,347 as at December 31, 2011. Accumulated depreciation was reduced by $253 for assets sold during the year. Calculate the depreciation expense for the year, and compare to the depreciation expense reported on the 2011 statement of income in Appendix A.

3. Certain income-statement accounts are directly linked to specific balance-sheet accounts other than cash. Examine TELUS's income statement in Appendix A. For each revenue and expense account that you can do so, identify the related balance sheet account(s) (other than cash).