Evaluate the service to club members and casual flyers by completing a table similar to Table 3.1.

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Operations management

ISBN: 978-0273731603

6th edition

Authors: Nigel Slack, Stuart Chambers, Robert Johnston

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Question Posted: Jul 02, 2016 03:18 AM

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Chart the five performance objectives to show the differing expectations of club members and casual flyers and compare these with the actual service delivered.
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Evaluate the service to club members and casual flyers by completing a table similar to Table 3.1.

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The needs and expectations of the club members are really quite different from those of the casual flyers The former are enthusiasts who want to devel...View the full answer

Operations management

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