Question: Chart the five performance objectives to show the differing expectations of club members and casual flyers and compare these with the actual service delivered.

Chart the five performance objectives to show the differing expectations of club members and casual flyers and compare these with the actual service delivered.

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This example can be used to demonstrate the need to try to be scientific by devising scales along which agreement about the five performance objectives can be assessed The tables below show possible s... View full answer

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