Evaluating Headings and Titles

Your Task.
Identify the following report headings and titles as functional, talking, or combination. Discuss the usefulness and effectiveness of each.
a. Costs
b. Survey Shows Greater Customer Satisfaction
c. Alternatives
d. How to Install a Spam Filter
e. Case History: Focusing on Customer Service
f. Recommendations: Solving Our Applicant Tracking Problem
g. Comparing Costs of Hiring Exempt and Nonexempt Employees
h. Upgrades