Examine the hypothetical situations listed below and then either:
a. Write passive/submissive, aggressive and assertive responses for each of the situations and check your responses with another person; or
b. Form groups of three, choose one of the situations, then write passive/submissive, aggressive and assertive responses for it and present or role-play your responses to the rest of the class.
Situations
1. A team member has borrowed one of the team’s procedure manuals and has not returned it for two weeks.
2. Your manager says something about your work that you feel is unfair.
3. A colleague is continually late for appointments with you.
4. A colleague repeatedly drops by to chat when you are very busy.
5. You are told by a client that there have been delays in the delivery of your company’s products.
6. A team member is not doing their fair share of the work.
7. The people in the room next door are talking loudly, the walls are thin and this is disturbing your meeting.
8. You have used your credit card to pay for a farewell gift for a previous team member on behalf of all your colleagues. The bill has now arrived and your colleagues have not inquired about reimbursing you.
9. A product that you purchased yesterday is defective and you still have the receipt.