Question: Explain how operations management activities affect the customer experiences described in the Museum of Science + Technology anecdote at the beginning of this chapter. What

Explain how operations management activities affect the customer experiences described in the Museum of Science + Technology anecdote at the beginning of this chapter. What “moments of truth” would a customer at Chicago’s Museum of Science + Technology encounter?

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Explain how operations management activities affect the customer experiences described in the anecdote at the beginning of this chapter

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