Question: Explain the meaning of customer response time and its four components. Are these measures relevant to a service firm? Illustrate your answer with an example.

Explain the meaning of customer response time and its four components. Are these measures relevant to a service firm? Illustrate your answer with an example.

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Customer response time is an important aspect of time management in that it measures the time between a customer placing an order for either a product ... View full answer

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