Five core customer and marketplace concepts are critical to success: (1) Needs, wants, and demands; (2) Marketing

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Five core customer and marketplace concepts are critical to success:
(1) Needs, wants, and demands;
(2) Marketing offers (products, services, and experiences);
(3) Value and satisfaction;
(4) Exchanges and relationships; and
(5) Markets.
Take a look at Sea Ray boats (www.searay.com). Answer the following questions.
a. What needs, wants, and/or demands is Sea Ray attempting to fill?
b. Describe their marketing offers.
c. Describe the relationships they have with their customers.
d. What are their markets?
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Principles of Marketing

ISBN: 978-0134492513

17th edition

Authors: Philip Kotler, Gary Armstrong

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