For each of the following situations, give a verbal and nonverbal example of a passive response, an aggressive response, and an assertive response.

1. You bought a new gas grill at the local discount home center, and it doesn’t work properly.

2. You are the supervisor in the customer service department, and you have been notified that Janelle came in late the last three days and left work early two days this week.

3. You are in a meeting in the conference room, and Vance is talking to Kyle in a voice that is loud enough to distract and prevent you from hearing the speaker clearly.

4. You are at a business lunch and someone at your table starts smoking, which outrages you and makes it hard to breathe because of your asthma.