For major hotel repairs that cannot be done by in-house staff, some hoteliers prefer to establish a relationship with one prime contractor in each field or trade (e.g., plumbing, heating, and electrical) and then employ that contractor as needed.
Other managers prefer to solicit competitive bids for each major project and then select the best bidder. Identify three advantages and three disadvantages to each approach. Which approach would you suggest at a hotel managed by your team?