Give two examples of non-financial measures of customer satisfaction relating to quality in a balanced scorecard.
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Give two examples of non-financial measures of customer satisfaction relating to quality in a balanced scorecard.
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Related Book For
Cost Accounting A Managerial Emphasis
ISBN: 978-0136126638
13th Edition
Authors: Charles T. Horngren, Srikant M.Dater, George Foster, Madhav
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