Question: High TouchHigh Tech 1. What challenges are created when providing anywhere, anytime services? 2. What business and technology issues would be faced by an organization

High Touch—High Tech
1. What challenges are created when providing anywhere, anytime services?
2. What business and technology issues would be faced by an organization that wants to have a complete view of its customers?
3. Can you think of any examples where a lack of information or failure to consider the information could affect the profitability of a business?
4. If a customer has more than one account at a particular organization, should he or she receive separate mailings or all documentation in the same envelope?
5. Does being a credit union rather than a share affect Vancity’s structure?

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