A library makes an excellent information systems model. It serves as a very large information storage facility with text, audio, and video data
Select a job title for a career you would like to pursue as summer intern or new graduate. Provide a real-world example of each element in Figure.
Skydive Chicago (www.SkydiveChicago.com) is one of the premier skydiving resorts in the United States, serving skydivers ranging in skills from
The wealth of free information available via the Internet continues to grow at incredible rates. Search engines such as Google make locating useful
How important are your data to you? What would happen if . . . ? While business managers focus on solving business problems and determining what
How can information technology support a company's business processes and decision making and give it a competitive advantage? Give examples to
How does the use of the Internet, intranets, and extranets by companies today support their business processes and activities?
Refer to the Real Word Case on eCourier, Cablecom, and Bryan Cave in the chapter. Jay Bregman, CTO and cofounder of eCourier, notes that the company
Why do big companies still fail in their use of information technology? What should they be doing differently?
How can a manager demonstrate that he or she is a responsible end user of information systems? Give several examples.
Refer to the Real World Case on The New York Times and Boston Scientific in the chapter, and think about any technology-enabled innovations that you
What are some of the toughest management challenges in developing IT solutions to solve business problems and meet new business opportunities?
Why are there so many conceptual classifications of information systems? Why are they typically integrated in the information systems found in the
In what major ways have information systems in business changed during the last 40 years? What is one major change you think will happen in the next
Refer to the real world example about responsibility and accountability for project failures in the chapter. Are these IT projects or business
Why do some companies in a given industry, like eCourier above, adopt and deploy innovative technologies while others in the same line of business do
The newspaper industry has been facing serious challenges to its viability ever since the Internet made news available online. In addition to those
Go online and search the Internet for other examples of companies using technology to help them innovate and develop new products or services. Break
Search the Internet to help you evaluate the business performance of Sew What? Inc. and its competitors at the present time. What conclusions can you
Small businesses have been slower to integrate information technology into their operations than larger companies. Break into small groups with your
Go online and search for reports on the aftermath of these two incidents. What consequences, financial and otherwise, did the two organizations face?
1. How do information technologies contribute to the business success of the companies depicted in the case? Provide an example from each company
1. As stated in the case, The New York Times chose to deploy their innovation support group as a shared service across business units. What do you
1. How do information technologies contribute to the business success of Sew What? Inc.? Give several examples from the case regarding the business
1. Eric Brinker of JetBlue noted that the database developed during the crisis had not been needed before because the company had never experienced a
The record and movie industries are not the only industries to find themselves affected by free access to their products. Encyclopedia Britannica
Employees often receive a great deal of unstructured information in the form of e-mails. For example, employees may receive policies, announcements,
Suppose you are a manager being asked to develop computer-based applications to gain a competitive advantage in an important market for your company.
How could a business use information technology to increase switching costs and lock in its customers and suppliers? Use business examples to support
How could a business leverage its investment in information technology to build strategic IT capabilities that serve as a barrier to new entrants
Refer to the Real World Case on quantifying IT risks and value in the chapter. Why do you think that the "IT as a cost" mindset is so prevalent among
What strategic role can information play in business process reengineering?
How can Internet technologies help a business form strategic alliances with its customers, suppliers, and others?
How could a business use Internet technologies to form a virtual company or become an agile competitor?
Refer to the Real World Case on companies using smartphones in the chapter. Do you think smaller companies like Lloyd's Construction are ready for
Information technology can't really give a company a strategic advantage because most competitive advantages don't last more than a few years and
MIS author and consultant Peter Keen says: "We have learned that it is not technology that creates a competitive edge, but the management process
Do you agree with the approach and metrics used by Northwestern Mutual to value their IT investments?
Can you think of alternative ways, and how those might stack up against those discussed in the case? Break into small groups with your classmates to
Go online and search for examples of IT projects that have been successful, as well as those that have failed. Make a list of the different factors
In addition to the companies featured in the case, others like FedEx and UPS, which have large mobile workforces, heavily use mobile communication
Use the Internet to research the latest technological developments in smartphones, and discuss how those could be used by companies to deliver value
Most of the discussion in the case was done from the perspective of the trading firms and the value that these technologies add to them and their
The technologies described in the case represent an example of how different barriers to the flow of goods and information are being overcome by the
Search the Internet to find information about other firms that have transformed their IT organizations and the role that the CIO plays in the
Consider the virtual reality technologies employed by Procter & Gamble and described in this case. Break into small groups and brainstorm
1. By changing the way his group talks about IT investments, CIO Tim Schaefer is trying to change the way the rest of the company sees IT. Why do you
1. In which ways do smartphones help these companies be more profitable? To what extent are improvements in performance coming from revenue increases
1. What competitive advantages can the companies described in the case derive from the use of faster technology and co-location of servers with the
1. What are the business and political challenges that are likely to occur as a result of the transformation of IT from a support activity to a
The table below details price and capacity figures for common components of personal computers. Typical prices for microprocessors, random-access
The Turing test is a hypothetical test to determine whether a computer system has reached the level of artificial intelligence. If the computer can
Punch cards, keyboards, bar code scanners-the trend is clear. Input devices have continued to promote faster and more accurate data entry. Key to
What trends are occurring in the development and use of the major types of computer systems?
Will the convergence of PDAs, subnotebook PCs, and cell phones produce an information appliance that will make all of those categories obsolete? Why
Refer to the Real World Case IT asset management in the chapter. What advice would you provide to a growing company to avoid facing the issues
Do you think that information appliances like PDAs will replace personal computers (PCs) in business applications? Explain.
Are networks of PCs and servers making mainframe computers obsolete? Explain.
Refer to the Real World Case on speech recognition in health care in the chapter. Although these and other technologies are becoming more prevalent
What are several trends that are occurring in computer peripheral devices? How do these trends affect business uses of computers?
What are several important computer hardware developments that you expect to happen in the next 10 years? How will these affect the business use of
What processor, memory, magnetic disk storage, and video display capabilities would you require for a personal computer that you would use for
What other peripheral devices and capabilities would you want to have for your business PC? Explain your choices.
An important metric in this area considered by companies is the Total Cost of Ownership (TCO) of their IT assets. Go online and research what TCO is
What does Don Barry of IBM mean by “life-cycle” in the context of this case? How would this life-cycle management work when it comes to IT
The case talks about electronic medical or health records systems. These are slowly becoming standard in many hospitals and clinics, both private and
The case above was presented from the perspective of practitioners and hospital administrators. How comfortable would you feel, as a patient, knowing
Grid computing technology is becoming increasingly popular and has recently received support from giants such as IBM, Sun, and Oracle. Visit their
One of the main benefits of grid computing arises from the possibility of replacing expensive hardware, such as mainframes or supercomputers, with
Most of the fame attached to the iPhone has resulted from individual, end-user applications. How could companies use the iPhone as a platform for
Information technology advances rapidly, and touch screen is no exception. Go online and search for developments more recent than those mentioned in
1. What are the companies mentioned in the case trying to control, or manage, through these projects? What is the problem? And how did they get
1. What are some of the benefits afforded to organizations implementing voice recognition technologies in these settings? How can you quantify these
1. Applications for grid computing in this case include medical diagnosis and financial transaction processing. What other areas do you think would
1. What benefits may Starwood Hotels derive from the introduction of touch-screen technology as noted in the case? What possible disruptions may
ABC Department Stores would like to acquire software to do the following tasks. Identify which software packages they need.a. Surf the Web and their
Decades ago, programmers trying to conserve valuable storage space shortened year values to two digits. This shortcut created what became known as
You have the responsibility to manage software training for Sales, Accounting, and Operations Department workers in your organization. You have
What major trends are occurring in software? What capabilities do you expect to see in future software packages?
How do the different roles of system software and application software affect you as a business end user? How do you see this changing in the future?
Refer to the Real World Case on Software-as-a-Service (SaaS) in the chapter. Do you think GE would have been better off developing a system
Why is an operating system necessary? That is, why can't an end user just load an application program into a computer and start computing?
Should a Web browser be integrated into an operating system? Why or why not?
Refer to the Real World Case about the U.S. Department of Defense and its adoption of open-source software in the chapter. Would such an approach
Are software suites, Web browsers, and groupware merging together? What are the implications for a business and its end users?
How are HTML, XML, and Java affecting business applications on the Web?
Do you think Linux will surpass, in adoption and use, other operating systems for network and Web servers? Why or why not?
Which application software packages are the most important for a business end user to know how to use? Explain the reasons for your choices.
By implementing systems based on SaaS, companies are relinquishing control over ownership of the technology and are putting access to valuable data
How does the open-source model of application development and distribution differ from the more common, proprietary approach? Do open-source
This case demonstrates failure and success in the software research, selection, and installation process, as well as some major differences among
Break into small groups with your classmates to discuss several key differences you have found on the basis of your Internet research. Then make
XBRL stands for extensible Business Reporting Language, and it is one of the family of XML languages that is becoming standard for business
Investigate other large-scale, system wide implementations of XML such as the one described in the case involving the California Independent System
1. What factors should companies take into consideration when making the decision between developing their own applications, purchasing them from a
1. Given the critical nature of defense activities, security in this environment is a primary concern. How do the agencies discussed in the case
1. What problems occurred when Wolf Peak upgraded from QuickBooks to a new accounting software package? How could these problems have been avoided?2.
1. What is the business value of XML to the organizations described in the case? How are they able to achieve such large returns on investment?2.
Having determined the cost per student for each of the classes in the previous problem, you now must carefully manage class registration. Because you
Sawmill operators are in the business of turning trees into lumber. Products include boards, plywood, and veneer. For as long as there have been
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