How can a company use the gap model of customer satisfaction to improve its operations management processes?

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Managing Operations Across the Supply Chain

ISBN: 978-0078024030

2nd edition

Authors: Morgan Swink, Steven Melnyk, Bixby Cooper, Janet Hartley

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Question Posted: Mar 30, 2015 09:50 AM

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How can a company use the gap model of customer satisfaction to improve its operations management processes?

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Managing Operations Across the Supply Chain

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