How can policies and procedures affect the customer's impression of customer service?

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Customer Service Skills for Success

ISBN: 978-0073397115

5th edition

Authors: Robert Lucas

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Question Posted: Dec 31, 2015 03:03 AM

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How can policies and procedures affect the customer's impression of customer service?

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If the policies prevent or make it difficult to p...View the full answer

Customer Service Skills for Success

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