Template 1 -Customer Service Charter and Plan Innovative Widgets Customer Service Charter Create a vision and mission statement that includes reference to customer services. Welcome to Innovative Widgets! Our vision: Our mission: Our internal customers are: List Innovative Widgets' internal customers (2-3) Our internal customers require: List these customers' needs (2-3) Our external customers are: List Innovative Widgets' external customers (2-3) Our external customers require: List these customers' needs (2-3) We'll give you what you need ... and more! We promise to deliver a widget that's right for your needs: List relevant product quality specifications (4) We promise to support you: List relevant customer service guarantees, e.g. related to time, cost and after-sales support (2-3) We support our people to support you! Innovative Widgets' policies and procedures that support customer service include: List relevant policies and procedures (3) Customer service staff -Training needs List 4 training needs to implement quality customer service according to the customer service charter and meet customer service standards. Budget Develop a budget (4-6 items to implement the customer service charter and plan). Note, the total budget must not exceed the agreed budget for implementation. The budget must include the resources required to address customer service requirements. Item Estimated Cost $ $ $ $ $ $ Total $ Procurement Outline how the resources needed to address customer service requirements will be procured. (50-100 words)