How could the performance results in Figure be used in the remaining IS planningsteps? Achlevement Area Internal
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Achlevement Area Internal customer satisfaction with applications services Departmental computing equipment purchases that comply with the Prior Year Objectives 80% 85% Prior Year Performance (71%) 88% supported standards Scheduled network availability to internal customers Pervent of total organization computing resource capacity connected 99% 99% 80% 85% to data network Cost per transaction on common systems lower means higher $0.025 ($0.0285) performance) Is department personnel turnaver (lower means higher performance) Parentheses indicate performance did not meet the IS objective 12% (14%)
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Related Book For
Managing Information Technology
ISBN: 978-0132146326
7th Edition
Authors: Carol Brown, Daniel DeHayes, Jeffrey Hoffer, Wainright Marti
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