How could the performance results in Figure be used in the remaining IS planningsteps?

Achlevement Area Internal customer satisfaction with applications services Departmental computing equipment purchases that comply with the Prior Year Objectives 80% 85% Prior Year Performance (71%) 88% supported standards Scheduled network availability to internal customers Pervent of total organization computing resource capacity connected 99% 99% 80% 85% to data network Cost per transaction on common systems lower means higher $0.025 ($0.0285) performance) Is department personnel turnaver (lower means higher performance) Parentheses indicate performance did not meet the IS objective 12% (14%)