How should companies respond to critical consumer reviews on sites such as YELP or Trip Advisor?

Question:

How should companies respond to critical consumer reviews on sites such as YELP or Trip Advisor?

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For  book-img-for-question

Public Relations Strategies and Tactics

ISBN: 978-0134003689

11th edition

Authors: Dennis L. Wilcox, Glen T. Cameron

Question Posted: