Question: Identify the front office and back office services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer

Identify the front office and back office services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?
a. Hospital
b. Trucking firm
c. Grocery store
d. Appliance repair firm

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a Hospital FRONT ROOM SERVICES include admitting patients administering lab and radiological tests dispensing drugs feeding patients providing health care information and education and providing surgi... View full answer

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