Imagine having a tight deadline requiring you to focus on writing a report for the rest of the day in order to get it done on time. A worried looking subordinate enters your office and ineffectively tries to communicate a hurried message. What do you say or do?
OB Concepts Applied: encoding; noise; message; channel; decoding; feedback; one-way communication; one-way and two-way communication; selective perception; body language; nonverbal communication; active listening; media richness; upward and downward communication; formal and informal communication:
1. What communications barriers are illustrated in these videos?
2. How do these situations illustrate the importance of verbal and nonverbal communication as well as active listening?
3. Which other aspects of communication discussed in this chapter are illustrated in these videos? Explain your answer.