Imagine that you’re a store manager for a local Costco. Brian, one of the sales associates who reports to you, has a reputation of going above and beyond to help customers. You just received a copy of this note, which a customer sent to Brian:
Dear Brian,
Thank you so much for your help with the Panda curtains. Thanks to your diligent follow-up, I found the size and color I wanted at the Birmingham store.
I appreciate that you remembered to call me with the information, and even more, I appreciate your cheerful personality. In other stores, I sometimes feel like a burden to the sales staff, but you treated me like a real customer—someone who is important to Costco. I’ll remember this next time I redecorate my house!
Best wishes,
Annan Pongsudhirak
As a good manager who takes the time to recognize employees’ work, you write your own email to Brian. In addition to acknowledging this customer’s feedback, include other examples of Brian’s performance (which you can invent).