In a large city, the mass-transit system, currently operated by the city, needs to be overhauled with projected demand expected to increase substantially in the future.
The city government is considering possible outsourcing.
(a) Discuss the mission and objectives of such a system.
(b) What are some criteria to be used for selecting a vendor?
(c) For a private vendor, through a balanced scorecard analysis, propose possible diagnostic and strategic measures.