Question: In addition to the information concerning product availability, ABBA collected the following data concerning service performance: Late delivery6 percent Damage1 percent Incorrect documentation4 percent Assuming

In addition to the information concerning product availability, ABBA collected the following data concerning service performance:
Late delivery—6 percent
Damage—1 percent
Incorrect documentation—4 percent
Assuming these are the critical attributes for perfect orders, how well did ABBA perform?

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