In December 2003, Howard Hakes, vice president of Hitchcock Automotive Services, reflected on some of the challenges his team faced in managing his company's stable of automobile dealerships. He illustrated his points by discussing the challenges faced at Puente Hills Toyota, Hitchcock's largest dealership, although all of the Hitchcock dealerships faced essentially the same problems.
Question
Evaluate the performance measurement and incentive systems used at Puente Hills Toyota. What changes would you recommended, if any?