In the balanced scorecard approach, stakeholder groups with different perspectives value different performance goals. Sometimes, however, they
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In the balanced scorecard approach, stakeholder groups with different perspectives value different performance goals. Sometimes, however, they may be interested in the same goal. Indicate which stakeholder groups-financial (F), learning and growth (L), internal business process (P), and customers (C)-value the following performance goals:
1. High wages
2. Safe products
3. Low-priced products.
4. Improved return on investment
5. Job security
6. Cost-effective production processes
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