Question: Indicate whether the direct or indirect approach would be best in each of the following situations and briefly explain why. Would any of these messages

Indicate whether the direct or indirect approach would be best in each of the following situations and briefly explain why. Would any of these messages be inappropriate for e-mail? Explain.
a. A message to the owner of an automobile dealership, complaining about poor service work
b. A message from a recent college graduate, requesting a letter of recommendation from a former instructor
c. A message turning down a job applicant
d. A message announcing that because of high air-conditioning costs, the plant temperature will be held at 78°F during the summer
e. A message from an advertising agency to a troublesome long-term client, explaining that the agency will no longer be able to work on the client's account

Step by Step Solution

★★★★★

3.45 Rating (165 Votes )

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock

For each situation the suggested approach is as follows a Direct approach This is ... View full answer

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Document Format (1 attachment)

744-B-B-C-W-P (754).docx

120 KBs Word File

Students Have Also Explored These Related Business Communication Questions!

Would you use the direct or indirect approach to ask employees to work overtime to meet an important deadline? Please explain.

With another student, analyze the persuasive email message at Host Marriott (Figure 9.5 on page 232) by answering the following questions. 1. What techniques are used to capture the reader's...

For each of the following situations requiring a persuasive message, choose the persuasive approach that you feel would work best. Explain your reasoning; then give a short list of the types of...

ONLY DO PART C-D PLEASE! This question is centric around planning, writing and completion of messages. Answer the question as per the given theme: Part A) for each communication task that follows,...

ONLY DO PART A AND B PLEASE! This question is centric around planning, writing and completion of messages. Answer the question as per the given theme: Part A) for each communication task that...

Only do part A please!! This question is centric around planning, writing and completion of messages. Answer the question as per the given theme: Part A) for each communication task that follows,...

NOTE=ONLY DO PART B PLEASE!!!! This question is centric around planning, writing and completion of messages. Answer the question as per the given theme: Part A) for each communication task that...

RECOMMENDATION REPORT Final Grade: Recommendation Memo Report 15% PLANNING/RESEARCH You will be responsible for recommending a company, business or product. Choose two to three similar...

Chapter 7 Revising and Presenting Your Writing I'm not a very good writer, but I'm an excellent rewriter. James A. Michener Half my life is an act of revision. John Irving Getting Started INT RODU CT...

4.18. Planning: Assessing Audience Needs [LO-2] For each communication task that follows, write brief answers to three questions: Who is the audience? What is the audience's general attitude toward...

The completed financial statement columns of the worksheet a. Prepare the closing entries. Ramadan Enterprise did not make any additional investments during the year. b. Post the closing entries...

Use Table 13 - 1 or the appropriate formula to find the interest on a loan of $5,000 for six years at 10% annual interest if interest is compounded semiannually?

Find the amount of money, that a 1 0 0 euro investment at a 4 % payable twice a year interest rate for 3 years, will produce.

For the following observations 2, 4, 6, 7, 8, 9, 7, 10, 12, 15, 8, 9, 13, 19, 5, 2, 100, 200, 300, 400 verify that the 0.95 confidence interval, based on a one-step M-estimator and returned by...

Collaboration: Working in Teams [LO-1], [LO-2] In teams assigned by your instructor, prepare a 10-minute presentation on the potential disadvantages of using social media for business communication....

Collaboration: Working in Teams [LO-1] In teams of four or fi ve classmates, role play a scenario in which the team is to decide which department at your college will receive a $1 million gift from...

Negotiation and Confl ict Resolution: Resolving Confl icts; Communication Ethics: Providing Ethical Leadership [LO-1], Chapter 1 During team meetings, one member constantly calls for votes or...

In a portfolio of three different stocks, which of the following could not be true? a. The riskiness of the portfolio is less than the riskiness of each of the stocks if they were held in isolation....

R Create a Crow's Foot ERD to support the following business operations:

Help ASAP According to a report, 40% of millennials have a BA degree. Suppose we take a random sample of 800 millennials and find the proportion who have a BA degree. Find the probability that at...