Indicate whether the direct or indirect approach would be best in each of the following situations and briefly explain why. Would any of these messages be inappropriate for e-mail? Explain.
a. A message to the owner of an automobile dealership, complaining about poor service work
b. A message from a recent college graduate, requesting a letter of recommendation from a former instructor
c. A message turning down a job applicant
d. A message announcing that because of high air-conditioning costs, the plant temperature will be held at 78°F during the summer
e. A message from an advertising agency to a troublesome long-term client, explaining that the agency will no longer be able to work on the client's account