Question: It has been said that quality management is really a people system, more than a technical system. If this is true, what conditions must first

It has been said that quality management is really a “people” system, more than a technical system. If this is true, what conditions must first be in place for a firm to be successful with quality management? What are the possible repercussions for the firm if the employees aren’t committed to the quality management program?

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