Jetstream Aerospace is a world leader in the design and manufacture of innovative aviation products and services
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The brainstorming session among the senior managers became very animated. They quickly outlined a set of goals: improved service quality, improved aftermarket parts velocity and responsiveness, and sustained sales growth and profitability through cost containment. Next, a heated discussion ensued about how to accomplish the goals. A few managers advocated the idea of centralizing all customer service operations in Amsterdam at the company's distribution center near Schiphol International Airport. The rationale was greater inventory availability and better control of order fulfillment. Others wanted to set up a network of company-owned regional distribution facilities in Jetstream's major market areas. They felt that this arrangement would reduce distance to customers and improve order cycle times. A lone dissenter brought up the idea of hiring a 3PL to help manage the aftermarket business. Her justification was simple: "Jetstream is a great manufacturing company but is challenged in the service parts area. Why don't we bring in a company with logistics expertise to optimize our service parts business?" The response was immediate and negative from the other managers. They felt that Jetstream was highly capable and didn't need outside help. "A few tweaks here and there are all we need," said the Director of Customer Relations.
His comment was gaining great support until the CEO cleared his throat and boldly stated: "Third party logistics? That sounds intriguing. Tell me more."
What type of 3PL service provider is best suited to meet Jetstream's aftermarket service goals? How should they go about finding a capable 3PL service provider?
Distribution
The word "distribution" has several meanings in the financial world, most of them pertaining to the payment of assets from a fund, account, or individual security to an investor or beneficiary. Retirement account distributions are among the most...
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Accounting Principles
ISBN: 978-0470533475
9th Edition
Authors: Jerry J. Weygandt, Paul D. Kimmel, Donald E. Kieso
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