Jim Carter builds custom furniture, primarily cabinets, bookcases, small tables, and chairs. He works on only one piece of furniture for a customer at a time. It takes him an average of 5 weeks (exponentially distributed) to build a piece of furniture. An average of 14 customers approach Jim to order pieces of furniture each year (Poisson distributed); however, Jim will take only a maximum of 8 advance orders. Determine the average time a customer must wait to receive a furniture order once it is placed and how busy Jim is. What is the probability that a customer will be able to place an order with Jim?