1. What is your evaluation of Joan’s performance in terms of consistency, distinctiveness, and consensus?
2. Do you attribute Joan’s performance to internal or external causes? What is the rationale for your decision?
3. Which of the four types of corrective actions do you think is most appropriate? Explain.

MINI CASE

Joan Murphy, 42, received her baccalaureate degree in aerospace engineering from a school in the Northeast. She graduated with a 3.4 GPA and had a minor in international relations. During the summer between her junior and senior years, she took an internship with Texas Instruments in Japan. Immediately upon graduation, she took a permanent position with Lockheed Martin and was assigned to its Fort Worth, Texas, jet fighter division. Joan is currently working in the aerospace engineering department as a senior engineer. During the past year, she has missed 12 days of work. She seems unmotivated and rarely has her assignments completed on time. Joan is usually given the harder engineering designs to work on because of her technical competency.