Last week you ordered new design software for your boss, Martin Soderburgh, at ArtAlive, the small art
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When you didn't receive the usual e-mail order confirmation, you called the company's toll-free number. The operator said the company's website was having problems, and he took a second order over the phone: $649 for Adobe InDesign, $564 for Adobe Photoshop, including tax and shipping. Four days later, ArtAlive received two shipments of the software, and your boss's credit card was charged $1,213 twice, for a total of $2,426.
Your task: Strictly speaking, you did authorize both orders. But you understood during the phone call that the first order was canceled, although you have no written proof. Send a persuasive e-mail to customerservice@purelysoftware.com, requesting (1) an immediate credit to your boss's Visa account and (2) a postage-paid return label for the duplicate order.33
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Related Book For
Excellence in Business Communication
ISBN: 978-0136103769
9th edition
Authors: John V. Thill, Courtland L. Bovee
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