Last week you ordered new design software for your boss, Martin Soderburgh, at ArtAlive, the small art consulting business where you work. As he requested, you used his Visa card to order Adobe InDesign and Adobe Photoshop from an Internet vendor, PurelySoftware.com.
When you didn't receive the usual e-mail order confirmation, you called the company's toll-free number. The operator said the company's website was having problems, and he took a second order over the phone: $649 for Adobe InDesign, $564 for Adobe Photoshop, including tax and shipping. Four days later, ArtAlive received two shipments of the software, and your boss's credit card was charged $1,213 twice, for a total of $2,426.
Your task: Strictly speaking, you did authorize both orders. But you understood during the phone call that the first order was canceled, although you have no written proof. Send a persuasive e-mail to customerservice@purelysoftware.com, requesting (1) an immediate credit to your boss's Visa account and (2) a postage-paid return label for the duplicate order.33