Many product reviews are available on the Internet. Two examples are reviews on electronics products such as

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Many product reviews are available on the Internet. Two examples are reviews on electronics products such as DVD players and high-definition televisions. There are often both positive and negative reviews.

a. Do such reviews (positive and negative) influence your purchasing decisions? Why or why not?

b. Why do you suppose consumers take the time and effort to write such reviews?

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Operations Management

ISBN: 978-1259667473

13th edition

Authors: William J. Stevenson

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