Question: Microsoft is the worlds largest software company. For each of the following value-chain functions, discuss briefly what Microsoft managers would do to achieve that function

Microsoft is the world’s largest software company. For each of the following value-chain functions, discuss briefly what Microsoft managers would do to achieve that function and how important it is to the overall success of Microsoft.
R&D ....... Product (service) and process design
Production .....Marketing
Distribution .... Customer service
Support functions

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