Mission statements are intended to indicate what an organization does and why it exists. Some of them, however, are simply empty words with little or no substance used by few people to guide their activities.
a. Does an organization really need a mission statement? Explain the rationale for your answer.
b. How could a mission statement help an organization in its pursuit of evoking ethical behavior from employees?
c. How could a mission statement help an organization in its pursuit of making high-quality products and providing high levels of customer service?