Nost Vineyards is a wine manufacturer. It distributes its products to retailers across Canada. Nost's objective is to be the number one distributor of its product lines in Canada. Nost competes against a limited number of Canadian companies, but also must compete against several large American vintners. It seeks to increase market share through the delivery of quality products.
It believes it can achieve its objectives through high quality control in its manufacturing processes, improved efficiency (particularly relating to yields), and innovation of its products. Nost has had problems with employee turnover, both in production and administration. It pays competitive wages but still has struggled managing employee turnover. Employee surveys have determined that employees do not believe the company provides adequate training or support and that employees are unaware of opportunities for advancement.
Required
1. Create a balanced scorecard for Nost Vineyards using the traditional four perspectives.
2. What types of sustainability measures would you recommend for Nost?
3. What specific measures could Nost take to address its employee turnover issues?