Open and review ConciergeClass. pdf, an electronic brochure that describes the Concierge Class program and compares it to the T. C. Resorts program. Then answer the following questions:

1. Are the claims made by SunLow valid?

2. What analyses of the survey data would lead to a more favorable impression about T.C. Resort Properties?

3. Perform one of the analyses identified in your answer to step 2.

4. Review the data about the T.C. Resort Properties customers presented in this chapter. Are there any other questions that you might include in a future survey of travel reward programs? Explain.