Production on a popular line of decorative lighting appliances produced at your Chinese manufacturing plant inexplicably came to a halt last month. As the product manager in the United States, you have many resources you could call on to help, such as new sources for faulty parts. But you can't do anything if you don't know the details. You've telephoned the top managers at the plant, but you got only vague assurances that production would restart as soon as possible. Fortunately, you get word that Kuei-chen Tsao is available to help. You met her during your trip to China last year. She doesn't speak English, but she's the line engineer responsible for this particular product: a fiber-optic lighting display, featuring a plastic base with a rotating color wheel. As the wheel turns, light emitted from the spray of fiber-optic threads changes color in soothing patterns. Product #3347XM is one of Diagonal's most popular items, and you've got orders from novelty stores around the United States waiting to be filled. Kuei-chen should be able to explain the problem, determine whether you can help, and tell you how long before regular shipping resumes. Your task Write the first of what you hope will be a productive instant messaging (IM) exchange with Kuei-chen. The IM system you are using offers real-time translation, so keep this factor in mind as you write.