Propose ways that the following intangible and/ or indirect costs and benefits might be measured. Justify why they are indirect and/ or intangible.
a. Improved competitive advantage.
b. Decreased worker productivity.
c. Increased customer support in the form of improved product service and maintenance.
d. Increased customer support in the form of more timely and accurate responses to customer inquiries.
e. Improved management decision making.
f. Deteriorated vendor relations, as evidenced by longer lead times, poorer quality goods, and more frequent backorder situations.
g. Deteriorated vendor relations, as evidenced by more stringent credit terms offered by vendors.