Q1) using the project life cycle develop a matrix showing when various sources of conflict occur.
Q2) Describe the communications process in place on your project or in your organization.
Q3) List the types of communication in use on your projects. For each communication type determines the following:
O The intent of the communication.
O The recipient(s) of the communication and their needs/expectations.
O The mode of communication.
O The expected results of the communication.
O How the communication is documented.
O Your recommendations for improving the communication.
Q4) Determine the best conflict resolution mode for each of the following situations:
O Two of your functional team members appear to have personality clashes and almost always assume opposite points of view during decision-making.
O R&D quality control and manufacturing operations quality control continually argue as to whom should perform testing on an R&D project. R&D postulates that it is its project, and manufacturing argues that it will eventually go into production and that its staff wishes to be involved as early as possible.
Q5) When resolving conflicts, does it matter to whom the project manager reports? Why or why not?