Refer to Exercise 2-2. For each situation, explain what factors influence customer perception of quality and how

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Refer to Exercise 2-2. For each situation, explain what factors influence customer perception of quality and how they are to be managed.
(a) Health care
(b) Call center
(c) Internal Revenue Service
(d) Airline industry

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Fundamentals of quality control and improvement

ISBN: 978-0470226537

3rd edition

Authors: amitava mitra

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Question Posted: Apr 30, 2016 12:37 PM

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Refer to Exercise 2-2. For each situation, explain what factors influence customer perception of quality and how

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Health care Perception of quality influenced by factors such as national or regional rating of health care facilityphysician certification by accredit...View the full answer

Fundamentals of quality control and improvement

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